Privacy Policy

Effective Date: October 2, 2025

Introduction

ReviewCraft GSO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.reviewcraftgso.com or use our services.

Information We Collect

Personal Information: When you contact us or use our services, we may collect:

• Name and business name
• Email address
• Phone number
• Business address
• Review platform login credentials (Google Business, Yelp, Facebook)
• Customer review content

Automatic Information: We may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited on our website
• Time and date of visits

How We Use Your Information

We use the information we collect to:

• Provide review response management services
• Monitor and respond to customer reviews on your behalf
• Communicate with you about our services
• Send monthly reports and updates
• Process payments
• Improve our website and services
• Comply with legal obligations

How We Protect Your Information

We implement appropriate security measures to protect your personal information:

• Secure password-protected systems
• Encrypted data transmission
• Limited access to authorized personnel only
• Regular security assessments

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only:

• With your explicit consent
• To comply with legal obligations
• With service providers who assist in our operations (payment processors, hosting services)
• To protect our rights and safety

Your Data Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time

Data Retention

We retain your information for as long as:

• You are an active client
• Required to provide our services
• Necessary to comply with legal obligations

After termination of services, we will securely delete or anonymize your data within 90 days unless legally required to retain it.

Cookies

Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may limit functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or your data, contact us:

ReviewCraft GSO
Email: Kerri.Richardson@reviewcraftgso.com
Phone: 336-312-4575
Address: Greensboro, NC

Your Consent

By using our website or services, you consent to this Privacy Policy.

Last Updated: October 2, 2025